When we learned about the Human Relations Frame in class 7, we touched on the topic of communication. Denhart , Denhart and Aristigueta offer a whole chapter on communication, and make some recommendations to improve the way we express our opinions. This is summed up in two key points, effective listening and supportive talking. These are two very important components to make ourselves understood, and to in turn, understand the other person. However what to do when we cannot get our message across.
I found this comical video on YouTube on a situation where a person cannot grasp an idea, and the other person does not find a way to be understood: misunderstanding. This could result exasperating and lead the further conflict. This other video from Howdini on YouTube offers some valuable insight on how to deal with difficult people. Mary Bolster, editor in chief of Natural Health magazine, recommends not to look for a common ground with the other party but to remain neutral and not get too passionate. This means, protect your own ground and emotions as to not to take anything personally. Her recommendation is related to the topic of emotional intelligence. Emotions can get easily ignited in a misunderstandings. Thus, it is important to know how to deal with them to not lose direction of the argument. The bottom line is to control the way we react to people, and only then will we get what we want. If someone is being difficult and does not understand what we are saying, then we will have to find a way to make ourselves understood in a peaceful, rational manner.
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