"I would say one of the underlying strengths of a great leader and a great C.E.O. — not all the time but when appropriate — is to demonstrate vulnerability, because that will bring people closer to you and show people the human side of you."
In addition to what is above, he said that most CEOs feel insecure about their ability to be a CEO.
I think this is interesting given our recent conversation on different styles of management are most effective. Given this article, I would say that Schultz agrees most with consultative. He does not believe in being someone who is authoritative and bossy, but rather listens to his employees and foster their own creativity. He also seems to understand that work can be personal and emotional and that you need to create a safe space in order to allow for creativity and success. His efforts include having his office near the roasting plant in his early days and spending a lot of time with new hires working directly under him in their first months. His goal was to make himself somewhat vulnerable, but most importantly, trustable.
I think there is something to admire about a model that allows for a CEO to be vulnerable and not a dictator. Someone who is willing to listen rather than saying things must be his way. I would assume some of the most successful companies are ones that have more group work involved (like with Saturn... until.... that model didn't work anymore) rather than one-(wo)man shows.
-Monica
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